West & Wales Utilities
Nature of Business
Wales & West Utilities is a regulated gas distribution business
transporting gas to the gas meters of homes and businesses
throughout Wales and the South West of England from the Northern
Welsh border down to the coast of Cornwall.
What did they need?
Business Navigators has worked with Wales & West Utilities for a
number of years supporting them in performance improvement and in
the ongoing development of their organisational and people
How did we help them and what benefits did it bring?
We have worked extensively with Wales & West Utilities and we
have successfully undertaken a variety of performance improvement;
project management; asset management; and learning and development
programmes. A sample of the joint working we have undertaken
includes the following:
- Performance Management Framework (P.M.F.) – Working closely
with over 350 people in their structure from their Executive
Team & Senior Managers to their junior staff, developing a
comprehensive performance management programme which has enabled
WWU to make demonstrable and measurable improvements in business
performance including bottom line profitability.
- Leadership Management Development – Developing a leadership
and management framework and toolkit uniquely designed to fit
the needs of their specific business. Enabling their managers
and leaders to achieve continuous improvement to continue to be
one of the highest performing gas transporter businesses in the
- People Development – Worked closely with, and developed the
Asset Management & Business Services managers and team members
to continually develop their leadership and management skills
and competencies as individuals and in teams
- Enabled their junior managers and designers to achieve their
Open University accredited qualification in Gas Network
Engineering Management (Design)
- Performance Coaching – Developed a majority of their senior,
middle and junior managers in advanced performance coaching
techniques which they continue to use to motivate and unlock the
potential in their people to improve performance.
- Asset Management - Specialist work undertaking a review of a
cross section of the WWU business assets and supporting
investment appraisal, effective asset management, and life cycle
modelling, and ensuring the business has sustainable assets
which are critical to the long term success of a gas
- Project Management – We have supported WWU in successfully
achieving a range of different projects bringing various
- Project Management Learning & Development – Developing and
training individuals in focussed teams in project management
ensuring they have the skills and competencies to deliver
current and future projects to achieve business goals.